Data Privacy Statement

On Time Trucking (an RK Logistics Group, Inc. company) is committed to the privacy and security of your personal information. This Data Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using our website or services, you acknowledge the practices described herein. You are also acknowledging that you have reviewed and agreed to the related Terms and Conditions.

If you are a resident of certain states, including California, you may have additional rights pursuant to that state’s laws. Those rights are described later in this Data Privacy Statement and shall apply to you solely to the extent required by applicable law.

Information We Collect

We may collect, maintain, process, and use certain personal information about you from sources identified in this Privacy Statement. “Personal information” may be considered any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Personal information does not include aggregated or de-identified information, or information that is available from public sources. The definition of “personal information” may vary depending on the applicable law.

Sources of Information

You: We may collect personal information voluntarily provided by you to us, including through our website, quote requests, contact-us forms, or other related voluntary provisions of personal information from you to us.

Automated and Cookies: We may also receive certain personal information from you related to your use of our website. We may use technologies, including but not limited to Cookies, that collect and store certain data about the use of the website by you and other users on an aggregate or anonymous basis, including but not limited to selections you make on the website, features you use, preferences you set, general physical location, and other information collected as further described in this Data Privacy Statement. Such technologies may include the use of vendors such as ZoomInfo and/or Google Analytics. For more information about how Google Analytics processes data, please visit Google’s Privacy Policy. We may also automatically log information relating to your online activity data including, but not limited to, the date and time of your visit to the website, information about activity on the website including specific links clicked or specific webpages of the website accessed, duration of access, searches on the website, and other related information. All information collected pursuant to automated means may be non-identifying or aggregated in some cases. If information collected regarding your usage of the website is associated or linked with your personal information, we will treat such usage information as personal information. You may be able to use your device or certain browser or application settings to disable automated collection.

Categories of Information Collected

The categories described below explain the personal information we may have collected over the past twelve (12) months, or may collect in the future, about you, depending on your use of the website:

Non-Sensitive Personal Information

• Identifiers; Customer Records Information — a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, and other similar identifiers, including certain information covered by the California Customer Records statute.
• Communications — your communications, including e-mails, website submissions, and messages, with us and to other users on the website.
• Internet Activity — information relating to your use of the website, including IP address, cookies, device information, and other related information.

Sensitive Personal Information

• Financial Information — your account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.

2. How We Use Your Information

We use your information to:

• Provide and manage logistics and transportation services.
• Respond to inquiries, process requests, and communicate updates.
• Send marketing and promotional materials, including via SMS, with your explicit consent where required.
• Improve our website and services through analytics and usage trends.
• Comply with legal obligations and protect against fraud, misuse, or unauthorized access.
• Complete or otherwise process transactions that you participated in or have otherwise requested, and other business-related purposes reasonably necessary and proportional to your business relationship with us.

3. How We Share Your Information

We may share your information with:

• Service Providers — third-party vendors who assist with logistics, payment processing, website hosting, or analytics, all bound by confidentiality agreements.
• Business Partners — carriers or partners necessary to fulfill your logistics requests.
• Legal Authorities — when required by law, to respond to legal processes, or to protect our rights, safety, or property.
• Analytics Vendors — we may share analytics information regarding your use of the website with analytics vendors such as Google Analytics and ZoomInfo, who may collect such information.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Consent to Receive Text Messages

By providing your mobile phone number, you expressly consent to receive text messages from On Time Trucking, an RK Logistics Group, Inc. company, including automated and non-automated messages (e.g., via auto-dialer or pre-recorded systems). These messages may include shipment updates, delivery notifications, customer service communications, or promotional offers. Standard message and data rates may apply, as determined by your mobile carrier.

Your Options:

• Opt-Out: Reply “STOP” to any message to unsubscribe from non-essential SMS communications. We will process opt-out requests promptly, typically within 24–48 hours.
• Assistance: Reply “HELP” to any message for support or contact us using the details in Section 12.
• Promotional vs. Transactional Messages: Opting out will stop promotional messages, but you may still receive transactional messages (e.g., delivery alerts) unless otherwise requested.

Additional Details:

• We do not share your mobile number with third parties for their marketing purposes without your explicit consent.
• Our SMS communications are facilitated by third-party providers who adhere to strict data protection standards.
• Message frequency for promotional texts is approximately 2–5 messages per month, unless otherwise specified.
• For users in certain jurisdictions (e.g., EU, Canada), we obtain explicit opt-in consent before sending SMS messages, as required by local laws.

5. State Rights

We may collect certain personal information as defined in the California Consumer Privacy Act of 2018 and amended by the California Privacy Rights Act effective January 1, 2023 (the “CCPA”). This Section details your rights under the CCPA. It may also detail rights provided under equivalent or substantially similar general privacy laws in other jurisdictions. The rights stated in this Section shall only apply to California residents, or to residents of other states with equivalent or substantially similar rights, and solely to the extent that these rights are applicable to you. California residents have the right to make the following requests regarding their rights under the CCPA:

• Right to Know about the collection, disclosure, or sale of personal information — including the categories collected, the sources, the business or commercial purpose, the categories of third parties to whom we disclose it, and the specific pieces of personal information collected.
• Right to Deletion of personal information we have collected from you.
• Right to Opt-Out of the sale or sharing of personal information. We do not knowingly sell or share your personal information other than as described in this Data Privacy Statement.
• Right to Non-Discrimination for the exercise of privacy rights conferred by the CCPA.
• Right to Correct inaccurate information that we maintain about you.
• Right to Opt-Out of Automated Decision Making under certain circumstances.
• Right to Limit Use and/or Disclosure of sensitive personal information. We do not use your sensitive personal information except for defined business purposes.

We do not necessarily take any actions or collect any data from you in a manner that implicates your CCPA rights.

6. Data Security

We implement reasonable technical and organizational measures, such as encryption and access controls, to protect your information from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security. You should take all measures to protect your own personal information, including keeping your passwords and login information secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this statement, comply with legal obligations, or resolve disputes. When no longer needed, we securely delete or anonymize your information, unless otherwise required by law or otherwise subject to our standard archival processes.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S., where our servers are located. We ensure appropriate safeguards, such as standard contractual clauses, are in place for international transfers to comply with applicable privacy laws.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. If you are under the age of 16, disconnect from our website and cease use of our services immediately. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it promptly. If you are a parent or legal guardian and think your child under 16 has given us information, please email us at the address in Section 12 and mark your inquiry “COPPA Information Request.”

11. Changes to This Statement

At any time and for any reason, we may update this Data Privacy Statement periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Your continued use of this website indicates your acceptance of the modified Data Privacy Statement. If you do not accept the Data Privacy Statement, discontinue use immediately.

12. Contact Us